SHIPPING, CANCELLATION AND REFUND POLICY
1. General Terms:
a. At Fruitkarma, best care and caution is applied to ensure that your Kesar Mangoes reach till you in an appropriate condition. We use Expert Quality Packaging and always collaborate with expert delivery partners to deliver the best Kesar Mangoes of
the season.
b. By using the best practices and by taking all possible precautions and measures, we shall deliver the best quality of Kesar Mangoes till your door-step.
c. Regarding the originality of the condition of Kesar Mangoes and regarding the packaging of the same till your door-step, we do not compromise at any cost.
d. Kesar Mango, with all its delightful looks, is a sensitive fruit. They are susceptible to damage with overheating and lack of ventilation.This could happen while in transit, which is totally out of our control even after best possible measures. Due to unfavorable conditions, the Kesar Mangoes could also be damaged due to over-ripening.
e. Despite that, since its perishable produce and because of certain factors completely out of our control, you might have received a spoiled Mango/Mangoes. We are absolutely aware of such situations and we completely stand by them.
f. Once the order has been placed, the Mango box/boxes will be dispatched at the earliest possible date subject to availability.
g. Fruit Weight is always measured at harvest and grading is done at that time. By the time you receive the Mangoes, 15 to 20% Weight loss can occur due to moisture loss while ripening.

2. Cancellation Policy:

Once the Order is placed, it cannot be canceled or returned since Kesar Mango is a perishable product. In unforeseen circumstances, you can connect with Fruitkarma on fruitkarma.india@gmail.com and we will try to accommodate the cancellation request, if possible.

3. Refund Policy:
a. In case if you receive a delivery of damaged or spoiled Mangoes, please share the images/photos of all the spoilt/rotten Mangoes to fruitkarma.india@gmail.com within 2 days of receipt of shipment. It will then be investigated by the Fruitkarma team. If found to be right, we will connect with you to provide you a free replacement of the number of spoilt/rotten mangoes, as shared in the images. In case of spoilt/rotten mangoes, we will provide a maximum replacement of upto 6 pieces of mangoes, subject to our investigation. Shipping cost will be charged extra.
b. In case, Fruitkarma is unable to deliver to its Customer address or the Mangoes are not available due to unforeseen circumstances, the full amount will be refunded back to the customer. This refund process will be initiated via our payment gateway service or online bank transfer mode within 7-15 working days for the same depending on mode of payment and bank policy.
4. Shipping Policy:
a. We take extra care of outstation shipping. We ensure the following:
i. Premium Export Quality Packaging.
ii. Priority Delivery.
iii. Premium Delivery Partners.